HD77 Privacy Policy

01 Introduction

HD77 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of all users who access or register with the HD77 platform at hd77.cam. This Privacy Policy ("Policy") sets out how HD77 collects, uses, stores, shares and safeguards your personal information in connection with the online sports betting and live casino services we provide.

This Policy applies to all users of the HD77 platform, including registered account holders, visitors who browse without registering, and anyone who contacts HD77 customer support. By accessing the platform or creating an account, you acknowledge that you have read and understood this Policy and consent to the collection and use of your data as described herein.

HD77 processes personal data in accordance with the applicable data protection obligations under its operating licence and relevant international privacy standards. We do not claim to operate under the jurisdiction of any Pakistani data protection authority, and users in Pakistan should be aware that their data may be processed under a different legal framework than Pakistani domestic law.

02 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that can identify you directly or indirectly as a natural person, including name, email address, date of birth, residential address, payment details and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transmission, erasure or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, HD77.
• "Data Processor" means any third party that processes Personal Data on behalf of HD77, such as payment service providers, KYC verification vendors and cloud hosting providers.
• "KYC" means Know Your Customer — identity and document verification procedures required for compliance with anti-money-laundering and regulatory obligations.
• "Cookie" means a small data file stored on your device by your browser when you visit the HD77 platform.
• "User" means any natural person who accesses, registers with or uses the HD77 platform, whether or not they hold an active account.
• "Sensitive Personal Data" means categories of Personal Data that warrant enhanced protection, including financial data and identity documents.

03 Data Controller

HD77 acts as the Data Controller for Personal Data collected through the hd77.cam platform. As Data Controller, HD77 is responsible for deciding how and why your personal data is processed, and for ensuring that processing activities comply with applicable data protection obligations under the platform's operating licence.

Certain processing activities — such as payment verification, identity checks and fraud screening — may be carried out by authorised third-party Data Processors engaged by HD77. These processors act strictly on HD77's documented instructions and are required to implement appropriate security and confidentiality measures.

For all privacy-related enquiries, including data access requests, correction requests and deletion requests, please contact HD77 using the contact details provided in Section 16 of this Policy.

04 Data We Collect

4.1 Data You Provide Directly

When you register for an account, use platform services or contact support, you provide data including:

• Full legal name, date of birth and gender.
• Residential address (including city — which may be in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or elsewhere).
• Email address and mobile phone number.
• Government-issued identification document details (e.g., CNIC, passport) submitted during KYC verification.
• Payment method information, including mobile wallet identifiers (such as those associated with Easypaisa or JazzCash accounts), bank account details or card numbers. These identifiers are referenced for transaction matching only — their mention does not imply any endorsement of HD77 by these payment providers.
• Communications you send to our support team via live chat or email.
• Responsible gambling preferences, including self-reported limits you configure on your account.

4.2 Data Collected Automatically

When you access the HD77 platform, certain technical data is collected automatically:

• IP address and approximate geographic location.
• Device type, operating system and browser version.
• Session duration, pages visited and navigation path through the platform.
• Betting and gaming activity records, including stakes placed, markets accessed, game titles played and results.
• Login timestamps and account activity logs.
• Cookie and similar tracking technology data (see Section 8).

4.3 Data from Third Parties

HD77 may receive Personal Data from authorised third parties in limited circumstances:

• Identity verification data from KYC service providers confirming the authenticity of documents you submit.
• Fraud risk signals from payment processors and fraud-screening services.
• Responsible gambling data from shared exclusion programmes where HD77 participates under its licensing obligations.

4.4 Summary of Data Categories

05 Data Processing & Purposes

HD77 processes your Personal Data for the following clearly defined purposes:

5.1 Account Management

To create, maintain and administer your HD77 account, including authenticating your identity on each login, managing account settings and processing account closure requests.

5.2 Service Delivery

To provide the core platform services you have registered for, including processing sports wagers, resolving live casino games, calculating and crediting winnings, and managing bonus eligibility and wagering requirements.

5.3 Identity Verification (KYC)

To comply with our licensing obligations, HD77 is required to verify the identity, age and residential address of account holders. KYC data submitted by you is processed by HD77 and authorised verification partners solely for this compliance purpose.

5.4 Financial Transaction Processing

To process deposits and withdrawals through available payment channels. Transaction data is retained to satisfy anti-money-laundering obligations, facilitate dispute resolution and comply with audit requirements under the operator's licensing terms.

5.5 Responsible Gambling Monitoring

To monitor gameplay patterns for indicators of problem gambling, enforce the deposit limits, loss limits, session time controls and self-exclusion restrictions you configure, and apply any restrictions mandated by HD77's responsible gambling obligations.

5.6 Security & Fraud Prevention

To detect, investigate and prevent fraudulent transactions, account takeover attempts, bonus abuse, multi-accounting and other prohibited activities. This includes automated pattern analysis of account activity and IP-level checks.

5.7 Customer Support

To respond to your queries, resolve complaints and maintain support records for quality assurance. Support interactions via live chat and email are logged and retained in accordance with Section 9 of this Policy.

5.8 Platform Improvement

To analyse anonymised or aggregated usage patterns to improve platform performance, user experience, mobile optimisation and feature development. Individual users are not identified in this analysis.

06 Legal Basis for Processing

HD77 processes Personal Data on the following legal bases under applicable data protection law:

• Contractual Necessity: Processing required to fulfil our obligations to you under the HD77 Terms and Conditions — including account management, bet settlement and withdrawal processing.
• Legal Obligation: Processing required for compliance with licensing obligations, KYC requirements, anti-money-laundering regulations and responsible gambling mandates imposed on HD77 by its licensing authority.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gambling monitoring and abuse detection, where our legitimate interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent for specific processing activities (such as optional marketing communications), you may withdraw that consent at any time by contacting support or updating your account preferences. Withdrawal does not affect the lawfulness of prior processing.

07 Data Sharing & Disclosure

HD77 does not sell, rent or trade your Personal Data to third parties for their own marketing or commercial purposes. We share your data only in the following limited and controlled circumstances:

• KYC and Identity Verification Providers: Authorised vendors who process identification documents on HD77's behalf to confirm your eligibility to hold an account.
• Payment Service Providers: Financial technology partners required to process your deposits and withdrawals. Data shared is limited to what is necessary to complete the transaction.
• Fraud and Risk Management Services: Third-party screening tools used to identify suspicious activity patterns, multi-accounting and money-laundering indicators.
• Game and Software Suppliers: Casino game providers who supply the live dealer and slot titles available on the platform may receive anonymised session data required to operate their games.
• Regulatory and Licensing Authorities: HD77's licensing authority may require access to certain account and transaction records as part of its regulatory oversight functions.
• Law Enforcement and Legal Obligations: Where required by law, court order or competent authority request, HD77 will disclose Personal Data to the extent legally compelled to do so.
• Shared Exclusion Programmes: Where HD77 participates in a cross-operator self-exclusion programme under its licensing terms, confirmation of your self-exclusion status may be shared with other participating operators to enforce your exclusion across the network.

08 Cookies & Tracking Technologies

HD77 uses cookies and similar technologies (including local storage and session tokens) on the platform to deliver and improve our services. Cookies are small data files stored in your browser when you visit hd77.cam.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function — including session authentication, login state management and security tokens. These cannot be disabled without preventing access to core platform features.
• Functional Cookies: Store your preferences such as language settings, odds format selection and responsible gambling limit displays so that your session is personalised on return visits.
• Analytics Cookies: Collect anonymised data about how users navigate the platform — pages visited, time on site and features used — to help us identify usability improvements. No individual is identified in this analysis.
• Security Cookies: Support fraud detection and bot prevention mechanisms, including session integrity checks during login and transaction flows.

8.2 Managing Cookie Preferences

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will affect your ability to log in and use the platform. For detailed browser-specific instructions, refer to your browser's help documentation.

HD77 does not use cookies to serve third-party advertising or track users across external websites for commercial profiling.

09 Data Retention

HD77 retains Personal Data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable licensing, legal and regulatory obligations. The following general retention guidelines apply:

• Account Data: Retained for the duration of your active account plus a minimum period following account closure, as required by the operator's licensing obligations (typically five years for AML purposes).
• KYC Documents: Retained for the minimum period mandated by the operator's licensing authority following the closure of your account.
• Transaction Records: Retained for the minimum period required under applicable anti-money-laundering regulations and the operator's licence conditions.
• Support Communications: Retained for a reasonable period following resolution of the matter to support quality assurance and dispute resolution.
• Responsible Gambling Records: Self-exclusion records are retained as required by the licensing authority's responsible gambling framework to prevent re-registration during an active exclusion period.
• Inactive Account Data: Accounts that have been inactive for 12 consecutive months may trigger a data review. We will contact you before taking any action on inactive account data.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

10 Data Security

HD77 implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, misuse, alteration or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the HD77 platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Access Controls: Access to Personal Data within HD77's systems is restricted to authorised personnel who require it to perform their defined functions. Role-based access controls limit data exposure to what each function requires.
• Two-Factor Authentication: Optional two-factor authentication is available for user accounts to provide an additional layer of protection against unauthorised login.
• Secure Data Storage: Personal Data is stored on secured servers with access controls, encryption at rest and regular vulnerability assessments.
• Incident Response: HD77 maintains an incident response procedure to detect, assess and respond to data security incidents in a timely manner. Affected users will be notified in accordance with applicable notification obligations.

11 International Data Transfers

HD77 operates as an international platform and your Personal Data may be processed and stored on servers located outside Pakistan. Transfers to countries that do not have equivalent data protection standards to those applied by HD77's licensing authority are made only where appropriate safeguards are in place — such as contractual data processing agreements with third-party processors that impose data protection obligations consistent with HD77's own standards.

By registering with HD77 and using the platform, you acknowledge that your data may be transferred, processed and stored internationally in connection with the services provided.

12 User Rights

Subject to applicable data protection law and the terms of HD77's operating licence, you hold the following rights in relation to your Personal Data:

• Right of Access: You may request a copy of the Personal Data HD77 holds about you, along with information about how it is processed.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to overriding retention obligations under licensing or legal requirements.
• Right to Restrict Processing: You may request that processing of your data be restricted in certain circumstances — for example, while a dispute is being resolved.
• Right to Data Portability: Where processing is based on your consent or a contractual relationship, you may request that your data be provided in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests where your individual circumstances justify such an objection.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

To exercise any of the above rights, contact HD77 support via 24/7 live chat or at the email address provided in Section 16. HD77 will acknowledge your request promptly and respond within the timeframe required by applicable law. We may need to verify your identity before processing certain requests to protect the security of account data.

13 Minors & Age Restriction

HD77 is strictly an adults-only platform. Access to, and use of, HD77 services is prohibited for persons under the age of 18 — or the higher minimum age required by the operator's licensing jurisdiction, whichever is greater. HD77 does not knowingly collect Personal Data from minors.

Age verification is a mandatory step of the KYC process. Where HD77 discovers or suspects that a registered user is below the required minimum age, the account will be suspended immediately, all wagers placed will be voided and any deposited funds will be returned to the source payment method following verification.

If you become aware that a minor has registered for an HD77 account or accessed the platform, please notify HD77 support immediately via live chat or at the email address in Section 16.

14 Third-Party Services

The HD77 platform integrates with certain third-party service providers as described in this Policy. Each third-party service provider operates under its own privacy policy and data processing terms. HD77 is not responsible for the privacy practices of independent third parties.

Payment method names referenced in the HD77 cashier or platform documentation — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are mentioned solely as familiar Pakistani payment references for informational purposes. Their mention in this Policy or on the platform does not constitute an endorsement of HD77 by these providers, nor does it imply that these providers have approved the use of their services for gambling transactions. Users should review the terms and conditions of their chosen payment provider independently.

Casino game software supplied by third-party game developers may involve limited data processing to deliver game functionality. HD77 uses only authorised, licensed game suppliers and contractually limits their data processing to what is required to operate the games.

15 Policy Amendments

HD77 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the updated Policy will be published on this page with a revised review date. Where required by applicable law or licensing obligations, users will be notified directly of significant changes before they take effect.

Your continued use of the HD77 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must stop using the platform and close your account by contacting support.

We recommend reviewing this Policy periodically to remain informed about how HD77 handles your Personal Data.

16 Contact Us

For any privacy-related enquiries — including data access requests, rectification requests, deletion requests, consent withdrawal or general questions about how HD77 handles your Personal Data — please contact us using the following channels:

HD77 aims to respond to all privacy-related enquiries within the timeframe required by applicable data protection law. Complex requests involving large volumes of data or sensitive verification steps may take longer; HD77 will inform you of any expected delay.